Shipping and returns
We charge the following shipping costs for our deliveries:
- Netherlands Free shipping for orders above €99,00. Other orders € 4,25
- Europe 1 Free shipping for orders above €150,00. Other orders € 13,00
- Europe 2 Free shipping for orders above €150,00. Other orders €18,00
- USA & the rest of the World € 24,30
All orders from the customers of Hoessee‘s online shop are distributed from our office based in The Hague, The Netherlands. Our office operates from Monday to Friday.
All orders are processed and shipped out within 2 business days, with the exception of public holidays. We will make any effort to dispatch all items within the indicated periods, but we reserve the right to exceeding the term of delivery.
In the Netherlands the items are delivered by PostNL, usually within one working day. After your order has been processed, you will receive a confirmation by email. When we dispatch your purchases we will provide you with your order’s tracking number, so you can track your shipment online. Deliveries outside the Netherlands are delivered by PostNL and your local courier. Here you can find more information from PostNL for an indication of the shipping time for orders from outside the Netherland.
If you suspect that your order is delivered damaged or incomplete, please notify us via email within 7 days after delivery at firstname.lastname@example.org.
Returning or exchanging your item is only possible within the ten-day period following the item’s delivery. We can only accept items for returns if they are in perfect condition and supplied with the original tags and labeling.
Before returning your item please contact our costumer service first, by sending an email with the reason for return and your order number to email@example.com.
After notifying us by email, please send your returns to:
Hoessee – Returns
Willem Kuijperstraat 102A
2584 XZ Den Haag
Shipping costs for returning purchases are for the account of the customer, unless Hoessee has delivered incorrect products.
We advise you to provide the return shipment with a tracking number. Hoessee is not responsible for any damage, theft or loss of the returned goods.
If you wish to exchange your item, we will inform you by email about the delivery time of your exchanged item and sent it back to you free of charge. All deliveries are subject to availability. Refunds for returned items will be credited to your bank account within 30 days after receiving your return.